noveltystates.com and the Novelty States mobile application are owned and fully operated by Lingtaifangcheng Technology Co., Ltd.

Due to the custom and made-to-order nature of our products, all sales are generally final once production has begun.

Refund Eligibility

Refunds or replacements may be considered only under the following circumstances:

l  Manufacturing defects

l  Errors caused by our production process

Refunds will not be issued for:

l  Customer-provided design errors

l  Change of mind after production starts

l  Delays caused by shipping carriers

Any issue must be reported within a reasonable time after delivery, along with clear supporting evidence.